Privacy Notice

The present privacy notice provides information on how we process and protect your personal data under Regulation 679/2016 of the European Union on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (“GDPR”).

1. Who is responsible for processing your personal data?

Company Name:
ALDASTRA LABS, a subsidiary of SOGODY SHPK (the "Company")

Demokracia 20
10000 Prishtina, Kosovo

Contact Details:

2. What personal data do we collect and process?

We collect and process the following personal data:
(a) Your first and last name
(b) Your e-mail address
(c) Data that identifies computers or other devices you use to connect to the internet, including your Internet Protocol (IP) address

3. Where do we collect your personal data from?

We may collect your personal data:
(a) directly from you when you sign up to our platform, use our website, or our login services, or in any e-mails you may send to us
(b) from our services you use
(c) from any devices you use to connect to the internet to determine where you access our services from.

4. Why do we process your personal data and on what legal basis?

We process the abovementioned personal data in accordance with the provisions of the GDPR for the following purposes:
(a) For the performance of our contractual obligations towards you
(b) For pursuing and safeguarding our legitimate interests
(c) In order to comply with any legal obligation we may be subject to
(d) On the basis of your consent

5. Who has access to or receives your personal data?

Your personal data may be accessed or received by:
(a) Within the Company, by partners and back-end developers
(b) Outside the Company, by e-mail service providers, payment service providers, customer support service providers, IT specialists, and law firms, as necessary
(c) Public authorities and/or judicial bodies as required by law

6. Is your personal data transferred to third countries outside the EU?

We may transfer your personal data to third countries outside the EU in cases such as:
(a) Transfer to countries deemed to provide an adequate level of data protection by the European Commission.
(b) Transfer to entities that have provided appropriate safeguards for data protection.
(c) With your explicit consent.
(d) When necessary for our contractual obligations or legal compliance.

7. How long do we store your personal data for?

Your personal data is stored for as long as you remain our client or maintain an active subscription. Additionally:
(a) We retain your data for up to 10 years after you cease being a client or your subscription becomes inactive, to respond to queries or address complaints, and for legal claims.
(b) This period may extend beyond 10 years until the conclusion of legal actions, if necessary.
(c) After this period, data is either destroyed or anonymized for statistical purposes.

8. What data protection rights do you have and how can you exercise them?

You have several rights regarding your personal data, including:
(a) Right of access.
(b) Right to rectification.
(c) Right to erasure.
(d) Right to restrict processing.
(e) Right to object.
(f) Right to data portability.
(g) Right to lodge a complaint with a supervisory authority.
*Note: Exercising certain rights may impact the services we provide.

To exercise your rights, contact us at: We aim to respond within 30 days, extendable by 60 days for complex requests.